Cancellation & Refund Policy

Last updated: 30 May 2026 · gwiksoft

This policy explains how cancellations and refunds work for gwiksoft's products. By making a payment to gwiksoft you agree to the terms below alongside our Terms of Service.

1. Refund eligibility

Pro Plan — 24-hour refund window

If you upgrade to the Pro Plan and decide it isn't right for you, you can request a full refund within 24 hours of the original payment. The refund will be issued to the same payment method used for the purchase (UPI, card, net-banking, etc.) via PayU.

After 24 hours from the payment timestamp, the Pro Plan payment is non-refundable. You may still cancel your subscription at any time (see Section 2) — but any payments already made for the current billing period will not be refunded.

Full Report — non-refundable

The one-time Full Report PDF is a digital deliverable generated and sent to your email within minutes of a successful payment. Because the product is consumed instantly, it is not eligible for refund under any circumstance.

If the PDF fails to deliver due to a technical issue on our side (server outage, broken email, missing attachment), we will either re-deliver the report or refund the full amount at our discretion — please email us at support@gwiksoft.com within 7 days of payment.

2. Cancellation

You can cancel your Pro Plan at any time from your dashboard or by emailing support@gwiksoft.com. On cancellation:

• Your Pro features remain active until the end of the current billing period (i.e. 30 days from the most recent payment date).
• You will not be charged for any future billing periods.
• No prorated refund is issued for the unused portion of the current period.
• After the period ends, your account moves to the Free tier — you keep your data and login, but Pro features are gated until you re-subscribe.

3. How to request a refund

To request a refund within the 24-hour Pro Plan window:

1. Email support@gwiksoft.com from the email address registered on the account.
2. Include your PayU transaction id (visible in the payment-confirmation email or in your dashboard under Account → Billing).
3. Briefly state the reason — this helps us improve, but is not required to process the refund.

We acknowledge refund requests within 1 business day and initiate the refund with PayU within 2 business days. PayU then takes 5–10 business days to credit the amount back to the original payment method, depending on your bank or card issuer.

4. What is not eligible for refund

• Pro Plan payments made more than 24 hours ago.
• Any Full Report PDF that has already been delivered to your email (whether or not you opened it).
• Charges arising from your own misuse — e.g. accidentally upgrading twice. We will resolve duplicate-charge cases on a case-by-case basis, but the standard 24-hour window still applies.
• Disputes raised more than 30 days after the payment date — please contact PayU directly for those.

5. Service-failure exception

If the gwiksoft platform is materially unavailable for more than 7 consecutive days within a billing cycle through no fault of yours, you are entitled to a prorated refund of the affected period regardless of the 24-hour rule. Email us with the dates and we'll review your request.

6. Chargebacks

If you initiate a chargeback through your bank or card issuer without first contacting us, we will treat the chargeback as a cancellation — your account will be moved to the Free tier immediately and access to Pro features will be revoked. We strongly prefer that you raise any issue with us at support@gwiksoft.com first; we resolve most problems within 24 hours.

7. Contact

Refund or cancellation questions: support@gwiksoft.com
General queries: gwiksoft.com

This policy is part of the gwiksoft Terms of Service. We may update it from time to time; the version in force at the time of your payment governs that payment. Always check the "Last updated" date at the top of this page.